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In this day and age it’s more important than ever to be able to provide customers and potential clients with great customer service. At the end of the day, the narrative of your business is being told by the people who come in contact with you each day. Just the same, it’s also incredibly important to avoid giving subpar customer service, since there are more avenues than ever for disgruntled customers to share negative experiences, which might not be the...
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In a world where people have just about an endless amount of options at their fingertips, it’s important that your business or practice sets itself apart by being reliable and responsive — no matter what time of day it is. CBS news reported that about 80% of callers don’t bother to leave voicemails anymore, so it’s a bad idea to rely on your voicemail to be an accurate reflection of how many calls and opportunities are coming your way that...
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For businesses that are questioning whether or not in-house phone help is necessary, utilizing the services of a virtual receptionist is the perfect solution. These days, who has the time, resources, or energy it takes to properly train a new employee about proper phone-handling protocol? Getting an in-house employee to the level of skill level necessary to start handling difficult scenarios and being effective in the lead-to-conversion process can be a time-consuming and costly endeavor. For those who’d like to...
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Did you know that a phone answering service can do much more than simply answer your phones? Whether you’re a doctor, dentist, a cab company, or even a tech company or software-as-a-service provider, there are countless benefits your business stands to gain from hiring a professional phone answering service. Below TAB Answer Network discusses some of the additional services we provide to our customers. 1.) Streamline Your Booking and Appointment Scheduling Instead of constantly worrying about whether or not you...
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When it comes to our medical, health, and wellness needs, sometimes questions need to be answered now. It happens to be the doctor’s and physician’s responsibility to make their patients feel that they’re getting the best possible care, and making your practice available during off-hours and ensuring it has the tools to properly handle an influx of calls during business hours are both crucial. Read on for a few of the many benefits your practice will glean from hiring a...
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