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03
Nov

Top 3 Ways a Live Answering Service Makes Remote Teams More Efficient

If there’s one thing that businesses have learned from COVID-19, it’s the fact that one must learn to adjust and adapt to survive the changes that will inevitably come one way or another. In the years past, changes were more focused on technological advancements. These days, changes come from COVID-19, to put it simply. How has COVID-19 changed the business landscape? In a nutshell, companies were “forced” to shift to a digital platform if they want to survive the pandemic,...
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03
Nov

On Customer Service: COVID-19 Emphasizes Importance of Human Connection

As the world grapples with the effects of COVID-19, not only on our personal lives but also on work and business, people from all walks of life struggle to overcome loneliness and isolation. Perhaps there is not one aspect of life that has received the heaviest blow more than human interaction. Suddenly, people are asked to stay indoors, refrain from holding get-togethers, and limit outside activities to the bare minimum. For businesses, this meant shifting to a digital platform and...
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03
Nov

Feeling overwhelmed? Here are three ways a live answering service can help…

As an owner of a small business, you might prefer to do everything yourself to ensure nothing will go amiss. You also want to make sure that you don’t pass up good opportunities. But doing everything yourself could result in you missing out, not only on golden opportunities; but actually, life in general. This is why it’s always important to designate and seek help when you need it. Take for instance such services like a live answering service, data delivery,...
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03
Nov

Top 3 Work Issues That Emerged in the Time of the Pandemic

Several months into the global pandemic that caught the world by surprise, businesses, especially small and medium businesses, find themselves struggling to stay afloat. Those lucky enough to still be in business are now scrambling to address the unique challenges that emerged due to the pandemic to keep bankruptcy at bay. Companies that offer live answering services provide the necessary support for these struggling businesses. Below are the top three work issues that emerged in this time of COVID-19 and...
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07
Oct

3 Options for Forwarding a Call to a Live Answering Service

When you hire professional call answering services, you assure customers that there will always be someone on the other line to take their calls. This shows them two things: you’re a business they can rely on and you treat customers like the VIPs that they are. However way you look at it, a live answering service works for the benefit of your business and customers. ? Once you decide to hire the services of a professional call answering company, know...
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05
Oct

Saving Resources in the Time of COVID-19: The Cost-effectiveness of a Live Answering Service

At the onset of the global health crisis, no one knew just how much damage it will wreak upon unsuspecting businesses, especially small and medium scale companies. Almost a year in, thousands upon thousands of businesses worldwide have been forced to permanently close shop. It’s heartbreaking to see even long-established brands closing their doors for good. ? With that said, those that have managed to remain open are finding more and more ways to save on resources. Scrimping doesn’t have...
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03
Oct

3 Reasons a Live Answering Service is Better Than Automated Response

As a customer, what’s the one thing that could make you switch loyalties? Chances are, you’ll say poor customer service, and you are not the only customer who thinks this way. Businesses should understand that one client’s bad customer service experience doesn’t only translate to losing one customer; it could mean losing more customers, both current and potential. In a nutshell, a poor customer experience creates a ripple effect that could be difficult to subdue. Live customer service representative vs...
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01
Oct

Top 3 Recommendations for Improving Customer Service in the Healthcare Industry

Patients know that doctors, nurses, and every other professional working in the healthcare industry are their partners in maintaining and improving their health. Healthcare professionals, on the other hand, especially doctors, took an oath to protect each patient’s health, ensuring they receive the treatment they need if and when this need arises. Each one understands that they are partners in maintaining good health. However, issues could begin to arise when healthcare practitioners and patients don’t work as a team. How...
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