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The demand for a virtual assistant (VA) is ever-increasing because they are proving to be a cost-effective alternative to in-office secretaries or administrative assistants. While anybody can hire a virtual assistant, it’s usually the start-ups and small businesses that will truly benefit from their services. What does a virtual assistant do? Briefly, a virtual assistant is generally someone who takes care of routine office tasks like answering calls and emails, scheduling appointments, taking care of travel bookings and related arrangements,...Read More

When your team gets overwhelmed with the day-to-day, your customer support service could be negatively impacted. How so? Not all calls will be answered, or callers will be made to wait longer than acceptable (which is within 20 seconds of the call). If this is the norm with your customer support service, don’t be surprised if you don’t have repeat customers or your loyal patrons have decided to bring their business elsewhere. What business owners must understand is that customer...Read More

Owners of small and medium businesses usually work with a limited staff, especially if the business is in its early stages or they haven’t really established their place in their industry, yet. With that said, it’s not uncommon to find owners and their staff working overtime all the time and even working on weekends. If this keeps up, something is bound to give, and it’s usually two things: you and your staff, and certain aspects of the business. Manage your...Read More

Small businesses know every moment counts; and every day, the opportunity to make a really huge difference in growth and profit could literally come out of nowhere. Therefore, they value every call, every meeting, and every walk-in. If you have a small staff, or can’t afford to hire new people just yet, what do you do when tasks are piling up and the days, weeks, or months get overwhelming? You could outsource some of your general tasks like taking business...Read More

Any successful business owner will tell you that launching your own brand is serious business, which basically translates to learning everything there is to know about your business idea, chosen field, target audience, and everything in between. To get started, here are the top three T’s every new business owner should focus on: team, timing, and tasks. Narrowing down your partial to-do list into these three categories can greatly help identify important factors and elements you need to incorporate into...Read More

First off, if you’re in the process of launching your own small business, you should know that there are certain office tasks that you can delegate to an external team, which can greatly help you save on launching costs. Such services like front office assistance, scheduling, order entry, and dispatch can be outsourced, which means two things for new business owners: temporary services that help cut costs, and having a professional team you can rely on to help you manage...Read More

Before digital communication became mainstream, texting was considered taboo in business. You simple don’t do it if you wish to be considered professional. Nowadays however, text messages have become an accepted means of communication in business. But here’s the caveat, you have to do it right or it might come off as rude and unprofessional. On that note, here are a few things to remember about texting in business. Consider these as your guide to texting etiquette: 1. Start with...Read More

Contrary to what some may think, managing a small business is not an easy task. The owner’s schedule is always filled to the brim, especially if the business is still in its initial launch phase. This is why business owners should never hesitate to ask for help when you need it. Understandably, the owner will try to do most of the day-to-day tasks on their own because they want to save money. The good news is, there are professional services...Read More