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We’ve come a long way since our humble beginnings… and we’re proud of it. Our story starts in 1954, when my grandfather George saw potential in a small telephone answering service based in Los Angeles. With an eye for opportunity and a heart for service, he purchased the company and began building what would soon become a communications staple across Orange County. By the time we incorporated in May of 1960, our footprint had grown to 23 locations. Back then,...Read More

If you operate a 24/7 business, particularly in the medical field, law, IT, utility, or maintenance, you need a dispatching service you can rely on. You may already have an existing dispatch center, but if you want to improve its efficiency or you want more people manning the lines, your best and most cost-effective option is to outsource a dispatch service instead of hiring more people for your in-house team. Why outsourcing a dispatching service is the best decision you’ll...Read More

If you own a small business, you know that every unanswered phone call is potentially a missed business opportunity. You also know that not every phone call is worth your time. So how do you distinguish one from the other? You hire a call screening service to sift through calls for you. This way, you won’t spend precious time on a call that could’ve been handled by a virtual front desk receptionist or live phone answering agent. In-house front desk...Read More

If you own a small or medium-size business, you know that practically every day, you and your team are overwhelmed with tasks. There’s simply not enough hours in a day to accomplish everything and meet deadlines. This is where answering service companies like TAB Answer Network can help you. With their assistance, operations will run more smoothly and you and your team will get more done as you now have more time to focus on the business side of things....Read More

In any business, there are occasions when employees are compelled to multi-task. Perhaps there’s a big project that just got approved and you need everyone on board, or you overshot and took too many clients at once, with deadlines not properly spaced out. Whatever the reason, a live answering service will be your saving grace, so to speak. But before you sign-up with the first provider that you come across, it’s important to know if the provider’s answering service has...Read More

Nowadays, businesses need to be accessible 24/7 because consumer behavior has evolved. With everything and everyone going digital today, it is easier to connect to people no matter the difference in time and location. This brings us to after hours answering service; why businesses need it and why customers demand it. Common reasons for after-hours calls The most common reason why a customer calls a business after office hours is a concern they have with a product they may have...Read More

A business’ reputation, regardless of its size or industry, is a critical factor that consumers consider when deciding whether to patronize its brand or products. And an integral component in a business’ reputation is the quality of their customer service. Professional answering service provider TAB Answer Network further adds that customer service is a key factor in consumers’ buying behavior. Suffice it to say that poor customer service won’t get you a second purchase from your customer. Professional Answering Service...Read More

Small businesses don’t have the resources that large corporations have, but this shouldn’t be used as an excuse to not deliver professional services to customers every time. There are cost-effective ways to save on operational costs without compromising the quality of your products and services. For instance, answering services for small businesses can handle all incoming office calls during office hours. This way, you don’t have to hire a full-time front desk receptionist. This instantly saves you from additional overhead...Read More