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Disruptions in the workplace affect an employee’s productivity, ability to focus and concentrate, creativity, and problem-solving ability. Studies reveal that it takes about 23 to 24 minutes for an employee to recover from office distractions. One way an employer can reduce office distractions is by hiring professional Call Screening Services. With an outsourced call screening service, you can at least reduce the spam and nuisance calls that your employees take every day they are at the office. Remote Front Office...Read More

If hiring a full-time, in-house Front Desk Receptionist is out of the budget at this time, considering hiring an outsourced Business Answering Service. Calls won’t stop coming and phones won’t stop ringing just because you have no one to take control of the front desk. If you don’t want to miss important calls or want to keep customers waiting for their call to be picked up, the cost-effective alternative to a full-time, in-house front desk personnel is an outsourced live...Read More

Nowadays, it’s common to have one’s concerns about a product or service be directed to a bot. And what this usually means is that the concern isn’t promptly and accurately addressed. Understandably, customers get frustrated particularly if their concern is urgent and needs an immediate answer. A Live Answering Service, with a live, professionally trained agent, offers real-time customer engagement and interaction. It is the cost-effective alternative to an in-house receptionist. Real-time Customer Engagement Why is real-time engagement or interaction...Read More

When a client, customer, or potential business partner calls your office, you need to make sure that the person taking the call follows proper phone etiquette to avoid making a bad impression about your company. Premier Call Answering Service provider TAB Answer Network shares a few notes on proper business phone etiquette below. Phone Etiquette for Business/Office Calls Calls made to your office could mean a customer wants to talk to someone regarding their concern or a potential client wants...Read More

Individuals and businesses that own several properties usually hire the services of a property management company to oversee the day-to-day of their properties. This ensures their properties are properly used and maintained, among other things. This is why property management companies need a reliable dispatch answering service to help them perform their duties to their clients around-the-clock. Property Management Services When an individual or business hires the services of a property management company, they will be assigned a property manager....Read More

An important, yet often overlooked, member of an office team is the receptionist. For one, they create a first impression of your business to visitors and customers, and whether good or bad, it’s largely up to you. Whether in-office or virtual, a receptionist is an integral part of any office and here are the reasons why… A virtual receptionist eases workflows Sometimes, offices, particularly small and medium-scale businesses, forego a receptionist and instead require their employees to answer calls. Answering...Read More

If you own a small business and you think you’re ready to expand with a second branch, you already know how much work you need to put into this new venture. From scouting locations to putting together a new team, business expansion has its unique challenges. A Live Answering Service is something to consider as you navigate this entirely new business landscape. How a virtual live answering service benefits your business expansion Since you own a small business, it is...Read More

For any business, profession, or facility that offers 24-hour service, having an efficient dispatching center is a must. Your success relies on it. Your customers need it and rely on it, too. Establishing your own Dispatch Center can be quite challenging as various components are needed to make it work, foremost of which are your dispatching agents, the facility, and equipment. It’s a sophisticated framework that needs all the parts working efficiently individually and together. Components of a Dispatch Center...Read More