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Phone Etiquette in Business: 5 More Tips to Keep Calls Professional

There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to keep coming back for more. Often, it’s poor after sales service that dissuades repeat customers. […]

Impact of COVID-19 on Small Businesses: Operating on Reduced Budget

When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the virus, have nonetheless heavily impacted the economy. Businesses incurred millions in losses, and those that […]

Stress, Fear, and the Pandemic: COVID-19 and “Coronasomnia”

It’s been almost two years since the onset of the pandemic, and more than a year since people from all over the world had close, physical contact with friends and family outside their homes. Work-from-home arrangements, people losing jobs, COVID deaths, and physical distancing have taken a toll on everyone, affecting not only their physical […]

Top 3 Unhealthy Work-from-home Habits to Avoid

More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform, which means employees are still working from home most of the time. If your staff has been working remotely since the onset of the pandemic, […]

4 Key Traits of an Effective Leader During a Crisis

Effective Leadership During a Crisis Businesses have dealt with crises before; crises that almost crippled them but from which they emerged victorious. The latest crisis the world is dealing with right now is something no one ever imagined happening in these modern times but happen it did, and we are still in the midst of […]

Effects of COVID-19 Pandemic on Employee Productivity and Performance

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this, they worried that businesses will not survive. Almost a year later, we look into how the pandemic has affected employee performance, taking into consideration several […]