Exceeding Expectations: Wow Customers in 3 Simple Steps

In a world where mediocrity and complacency have taken over striving for excellence, be the one that rises above it. Your customers will thank you for it and your business will thrive because of it. And striving for excellence is more critical now as the pandemic has affected industries and businesses in ways no one […]

3 Phone Etiquette Rules That Can Help Grow Your Small Business

In this time of COVID-19 where businesses are struggling to stay afloat and individuals are finding themselves either working from home or losing their jobs, small businesses that are lucky enough to still have a fighting chance can’t afford to be complacent. No aspect of operations should be neglected, especially now that consumers are staying […]

COVID-19 and its Impact on Call Volume for Businesses

Living in a global pandemic has presented everyone with making fast changes and decisions in order to navigate an uncertain future — and that’s actually to say the least. We’ve heard a lot of stories and seen a lot of coverage about hospitals and unemployment services getting bogged down by serious numbers, but, the truth […]

Benefits of Providing 24/7 Customer Support During Coronavirus

In times where people and businesses are more connected than ever, many customers, clients, and/or patients would like to be able to get in touch with several companies after hours. In such scenarios, it’s a great idea to offer 24/7 customer support, especially during the COVID-19 pandemic. If you’re simply operating on the 9-5 business […]