As the first established answering service in Southern California, TAB Answer Network has been at the forefront of the telecommunications industry since 1954.
– We are accurate, reliable, courteous and accountable
– Our staff offer your clients exceptional customer service, whether you’re in or out of the office
– We handle your calls in a prompt and professional manner
– We will deliver your messages when you want them and how you want them
– Automated escalations assist our agents in assuring your urgent calls are dispatched accurately
– You will never miss a call
TAB Answer Network will help you maintain an excellent reputation for reliable service.
Monitoring and Coaching: We monitor and coach the performance of all of our telephone service representatives on a weekly basis. Our proven techniques include reviewing recorded calls that are captured 24 hours a day through our technologically advanced call logger, role-playing and continued education / training.
Incentive Programs: We use incentive programs designed to award our telephone service representatives for taking those extra steps in providing quality service. Their job satisfaction is reflected in their job performance, and we consider that to be an important ingredient in the quality of service that we give to you and your callers.
Advanced Computer Systems, redundant infrastructure: We co-designed the first software for the messaging industry, and we were one of the first to computerize our operations. We have continued to upgrade our systems to maintain the best in voice messaging, order processing, outsourcing and customer service support.
Dedication and Commitment to our Clients – when you sign up for service with TAB Answer Network, you can expect:
A member of our management team will contact you to introduce himself / herself and to verify the instructions you gave to the sales person. Our management team member will fully explain our operations as well as your option for receiving your messages. At this time we will answer any additional questions you have regarding your account.
Approximately one week after your service has begun, another member of our management team will contact you to ensure customer satsifaction. Changes to your account information can be made if necessary.
An account exectutive will be assigned to you. This person will call you at least twice a year to review your account, make needed changes, verify your satisfaction and inform you of any recently introduced service features.