In any business, there are occasions when employees are compelled to multi-task. Perhaps there’s a big project that just got approved and you need everyone on board, or you overshot and took too many clients at once, with deadlines not properly spaced out. Whatever the reason, a live answering service will be your saving grace, so to speak.
But before you sign-up with the first provider that you come across, it’s important to know if the provider’s answering service has these three, non-negotiable factors:
Professionally trained agents
It’s not enough that the agents assigned to you have experience in call processing. They should have undergone all the necessary trainings that will equip them with skills that will make each call that they take a pleasant experience for the caller. Additionally, check if the trainings are regularly given as you’d want the live answering agents to be updated with the best practices in call processing.
Excellent brand representative
Remember that the outsourced live answering service team assigned to you will represent your brand and company, so they must be knowledgeable about what you do and what you sell, and they must also be updated with your products and services. Apart from brand knowledge, the agents assigned to you must reflect the values of your brand and company, which means the provider must also provide the necessary trainings and materials to make their agents a perfect fit for your company.
Above-average communication skills
It goes without saying that your answering service should have agents who possess excellent communication skills because they will be talking with your customers or clients, vendors, business partners, and other callers. They need to be able to comprehend what the person on the other line is saying and relay this message accurately to the right person on your team. Additionally, they need to be articulate and must enunciate words clearly in order for your callers to understand what they’re saying.
Efficient
Last but not the least, you’d want an answering services team that is efficient. In any business, time management is critical to a successful day-to-day operation, and any part of the organization that doesn’t value time could affect the workflow. And since the answering services team officially represents you, they are a part of your organization. This means they must be efficient at their designated tasks as well. Calls must be answered promptly, after three rings at most.
TAB Answer Network Answering Service
Are you looking for an answering service provider that possess all these factors and more? Feel free to call TAB Answer Network at (800) 880-4324 to discuss your needs. You may also leave a message here.