No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis, you can be sure to lose them for good. This is why it’s important to boost your customer support service during a crisis to likewise […]
In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An exceptionally good customer experience will give you rewards far beyond your expectations. So when the question of whether or not […]
When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get your hands dirty in order to do an exceptional job, how will you take the call? Such is but one scenario, from a myriad of […]
When people were asked to stay at home to keep the threat of COVID-19 at bay, businesses were hit hard. No industry was spared. One by one, the world saw businesses shutting down; even long-established names that have been around for decades, even centuries. But as people started adjusting to life in the “new normal,” […]
Several months into the pandemic, people have become even more worried, restless, and agitated. All of a sudden, the line that helps you achieve a feasible work-life balance has disappeared; and work-life balance has once more become an ever-elusive dream. Consumers staying at home working and being teacher and parent at the same time find […]
Any business owner knows that customer satisfaction is the ultimate make-or-break yardstick by which all aspects of the business are measured. It doesn’t matter how great your product is, if you have poor customer skills, customers will eventually leave. In other words, you shouldn’t simply rely on your products to encourage loyalty. With that said, […]
Business owners are always open to suggestions and recommendations on how to save on operational costs, especially for owners of startups and small businesses. And cutting costs and saving money has become an even more integral part of business ownership in these trying times. Here’s something to ponder on if you own a small business: […]
If there’s one thing that businesses have learned from COVID-19, it’s the fact that one must learn to adjust and adapt to survive the changes that will inevitably come one way or another. In the years past, changes were more focused on technological advancements. These days, changes come from COVID-19, to put it simply. How […]
As the world grapples with the effects of COVID-19, not only on our personal lives but also on work and business, people from all walks of life struggle to overcome loneliness and isolation. Perhaps there is not one aspect of life that has received the heaviest blow more than human interaction. Suddenly, people are asked […]
As an owner of a small business, you might prefer to do everything yourself to ensure nothing will go amiss. You also want to make sure that you don’t pass up good opportunities. But doing everything yourself could result in you missing out, not only on golden opportunities; but actually, life in general. This is […]
