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4 Key Traits of an Effective Leader During a Crisis

Effective Leadership During a Crisis Businesses have dealt with crises before; crises that almost crippled them but from which they emerged victorious. The latest crisis the world is dealing with right now is something no one ever imagined happening in these modern times but happen it did, and we are still in the midst of […]

Effects of COVID-19 Pandemic on Employee Productivity and Performance

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this, they worried that businesses will not survive. Almost a year later, we look into how the pandemic has affected employee performance, taking into consideration several […]

Top 4 Things Businesses Can Learn from COVID-19

When governments around the world ordered cities and states to restrict movement, ban travelers, and basically force everyone to stay indoors, no one saw it coming even if the threat of COVID-19 was already looming in the horizon. No one saw how much the virus would disrupt lives and change the world as we know […]

Top 3 Employee Concerns That Emerged in the Time of COVID-19

Safety is the No. 1 priority of everyone these days as the threat of COVID-19 remains. This goes without saying that employees returning to work at their physical offices have a few apprehensions as they fear returning to work will expose them to the virus and increase their risk for contracting the disease. These are […]

3 Ways COVID-19 Changed the Way We Work

At the onset of the pandemic, establishments, facilities, and institutions had to temporarily close their physical offices, which resulted in organizations shifting to online operations without warning. Employers and employees struggled as no one was prepared for the sudden shift to working from home. As business struggled to cope with the shift, consumers too felt […]

Top 3 work-from-home challenges that emerged during the pandemic

When businesses were forced to temporarily close shop and run operations through a virtual platform, employees suddenly found themselves working from home. What was supposed to be a short, temporarily hurdle has become the new normal and therein lies the problem: individuals, especially parents to young children, forced to simultaneously become employee and parent. In […]

3 Ways a Live Answering Service Outperforms Automated Response

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An exceptionally good customer experience will give you rewards far beyond your expectations. So when the question of whether or not […]