Blog

Does your business offer 24-hour services? Perhaps you’re in the business of maintaining and repairing utilities, or you’re in the medical field and you’re always on-call for emergencies, then what you need is a reliable Dispatching Service. If you don’t have a dedicated dispatch service, this means your employees, specifically your Front Desk receptionist, takes the calls for service requests. When your receptionist gets inundated with calls, it’s inevitable that a few emergency calls will...
A business’ approach to customer service directly affects how their target audience perceives them. Poor customer service is a sure-fire way of not only losing one’s loyal followers, but also losing potential business. Did you know that being unreachable is regarded as poor customer service, too? With a 24-hour answering service, your customers will be able to reach you no matter what time they call, be it during the day or late in the evening....
A live answering service provides businesses, particularly small and medium-size businesses, with professional, trained agents to handle all incoming office calls so your employees can focus on their respective tasks. In principle, answering service companies help small and medium-size businesses by taking care of routine office tasks, so they won’t have to hire a full-time staff to handle this part of operations. However, not all providers are the same, which means you must be selective...