When your team gets overwhelmed with the day-to-day, your customer support service could be negatively impacted. How so? Not all calls will be answered, or callers will be made to wait longer than acceptable (which is within 20 seconds of the call). If this is the norm with your customer support service, don’t be surprised...Read More

Owners of small and medium businesses usually work with a limited staff, especially if the business is in its early stages or they haven’t really established their place in their industry, yet. With that said, it’s not uncommon to find owners and their staff working overtime all the time and even working on weekends. If...Read More

Small businesses know every moment counts; and every day, the opportunity to make a really huge difference in growth and profit could literally come out of nowhere. Therefore, they value every call, every meeting, and every walk-in. If you have a small staff, or can’t afford to hire new people just yet, what do you...Read More

Any successful business owner will tell you that launching your own brand is serious business, which basically translates to learning everything there is to know about your business idea, chosen field, target audience, and everything in between. To get started, here are the top three T’s every new business owner should focus on: team, timing,...Read More

First off, if you’re in the process of launching your own small business, you should know that there are certain office tasks that you can delegate to an external team, which can greatly help you save on launching costs. Such services like front office assistance, scheduling, order entry, and dispatch can be outsourced, which means...Read More

Before digital communication became mainstream, texting was considered taboo in business. You simple don’t do it if you wish to be considered professional. Nowadays however, text messages have become an accepted means of communication in business. But here’s the caveat, you have to do it right or it might come off as rude and unprofessional....Read More

Contrary to what some may think, managing a small business is not an easy task. The owner’s schedule is always filled to the brim, especially if the business is still in its initial launch phase. This is why business owners should never hesitate to ask for help when you need it. Understandably, the owner will...Read More

When you’re launching a small business, every detail — even the smallest, seemingly most insignificant ones — need to be checked and double-checked. On top of that, you need to attend to things that are deemed urgent (which means practically everything about the launch and the business). Suffice it to say, you’d wish there were...Read More

For a lot of office employees, working from home sounds appealing especially since they no longer have to drive or commute to and from work every day. At the onset of the pandemic, working from home appealed to employees but once the novelty wore off, performing tasks and completing projects became a daily struggle. That...Read More

COVID-19 has closed more shops and caused more bankruptcies than anyone could ever have imagined. Foreclosures and bankruptcies suddenly became part of the “pandemic’s norm.” And those businesses, especially small businesses, that have so far kept these at bay find themselves struggling to stay afloat. Cutting costs has likewise become part of the pandemic-challenged business...Read More