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Nowadays, businesses need to be accessible 24/7 because consumer behavior has evolved. With everything and everyone going digital today, it is easier to connect to people no matter the difference in time and location. This brings us to after hours answering service; why businesses need it and why customers demand it. Common reasons for after-hours calls The most common reason why a customer calls a business after office hours is a concern they have with a product they may have...Read More

A business’ reputation, regardless of its size or industry, is a critical factor that consumers consider when deciding whether to patronize its brand or products. And an integral component in a business’ reputation is the quality of their customer service. Professional answering service provider TAB Answer Network further adds that customer service is a key factor in consumers’ buying behavior. Suffice it to say that poor customer service won’t get you a second purchase from your customer. Professional Answering Service...Read More

Small businesses don’t have the resources that large corporations have, but this shouldn’t be used as an excuse to not deliver professional services to customers every time. There are cost-effective ways to save on operational costs without compromising the quality of your products and services. For instance, answering services for small businesses can handle all incoming office calls during office hours. This way, you don’t have to hire a full-time front desk receptionist. This instantly saves you from additional overhead...Read More

Marketing events like product launches, special VIP sales, and other events organized to boost business requires careful planning and precise execution for them to be a success. Events typically mean everyone on the team is working overtime, losing sleep, and highly stressed. To help your staff, consider a Live Phone Answering Service, advises premier provider of live phone answering services, TAB Answer Network. What is a Live Phone Answering Service? This service takes over your office and business calls during...Read More

If you own a seasonal business or, like most other businesses, business picks up during certain times and seasons of the year, it would be safe to assume that you find yourself short-staffed when peak season hits. It is during this time that you will find a Live Telephone Answering Service beneficial to your business. Usually around this time, businesses hire temporary staff to fill the gap, but oftentimes, it’s the regular employees that step up to the plate and...Read More