At certain times of the year, businesses experience an increase in consumer demand during times when more customers visit the shop (whether online, offline, or both) and place more orders than usual. The holiday season is one such time of the year when consumer demand dramatically increases. Outsourcing virtual receptionist services, order entry, and dispatch, […]
The demand for a virtual assistant (VA) is ever-increasing because they are proving to be a cost-effective alternative to in-office secretaries or administrative assistants. While anybody can hire a virtual assistant, it’s usually the start-ups and small businesses that will truly benefit from their services. What does a virtual assistant do? Briefly, a virtual assistant […]
When your team gets overwhelmed with the day-to-day, your customer support service could be negatively impacted. How so? Not all calls will be answered, or callers will be made to wait longer than acceptable (which is within 20 seconds of the call). If this is the norm with your customer support service, don’t be surprised […]
Owners of small and medium businesses usually work with a limited staff, especially if the business is in its early stages or they haven’t really established their place in their industry, yet. With that said, it’s not uncommon to find owners and their staff working overtime all the time and even working on weekends. If […]
Small businesses know every moment counts; and every day, the opportunity to make a really huge difference in growth and profit could literally come out of nowhere. Therefore, they value every call, every meeting, and every walk-in. If you have a small staff, or can’t afford to hire new people just yet, what do you […]
Any successful business owner will tell you that launching your own brand is serious business, which basically translates to learning everything there is to know about your business idea, chosen field, target audience, and everything in between. To get started, here are the top three T’s every new business owner should focus on: team, timing, […]
First off, if you’re in the process of launching your own small business, you should know that there are certain office tasks that you can delegate to an external team, which can greatly help you save on launching costs. Such services like front office assistance, scheduling, order entry, and dispatch can be outsourced, which means […]
Before digital communication became mainstream, texting was considered taboo in business. You simple don’t do it if you wish to be considered professional. Nowadays however, text messages have become an accepted means of communication in business. But here’s the caveat, you have to do it right or it might come off as rude and unprofessional. […]
Contrary to what some may think, managing a small business is not an easy task. The owner’s schedule is always filled to the brim, especially if the business is still in its initial launch phase. This is why business owners should never hesitate to ask for help when you need it. Understandably, the owner will […]
When you’re launching a small business, every detail — even the smallest, seemingly most insignificant ones — need to be checked and double-checked. On top of that, you need to attend to things that are deemed urgent (which means practically everything about the launch and the business). Suffice it to say, you’d wish there were […]
