Blog Full Center Aligned

Several months into the global pandemic that caught the world by surprise, businesses, especially small and medium businesses, find themselves struggling to stay afloat. Those lucky enough to still be in business are now scrambling to address the unique challenges that emerged due to the pandemic to keep bankruptcy at bay. Companies that offer live answering services provide the necessary support for these struggling businesses. Below are the top three work issues that emerged in this time of COVID-19 and...Read More

When you hire professional call answering services, you assure customers that there will always be someone on the other line to take their calls. This shows them two things: you’re a business they can rely on and you treat customers like the VIPs that they are. However way you look at it, a live answering service works for the benefit of your business and customers. ? Once you decide to hire the services of a professional call answering company, know...Read More

At the onset of the global health crisis, no one knew just how much damage it will wreak upon unsuspecting businesses, especially small and medium scale companies. Almost a year in, thousands upon thousands of businesses worldwide have been forced to permanently close shop. It’s heartbreaking to see even long-established brands closing their doors for good. ? With that said, those that have managed to remain open are finding more and more ways to save on resources. Scrimping doesn’t have...Read More

As a customer, what’s the one thing that could make you switch loyalties? Chances are, you’ll say poor customer service, and you are not the only customer who thinks this way. Businesses should understand that one client’s bad customer service experience doesn’t only translate to losing one customer; it could mean losing more customers, both current and potential. In a nutshell, a poor customer experience creates a ripple effect that could be difficult to subdue. Live customer service representative vs...Read More

Patients know that doctors, nurses, and every other professional working in the healthcare industry are their partners in maintaining and improving their health. Healthcare professionals, on the other hand, especially doctors, took an oath to protect each patient’s health, ensuring they receive the treatment they need if and when this need arises. Each one understands that they are partners in maintaining good health. However, issues could begin to arise when healthcare practitioners and patients don’t work as a team. How...Read More