Small businesses usually work with a limited workforce, which means almost everyone is handling more tasks than they can manage in a day. What this also means is that the business owner is doing more than the rest of his...Read More

Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath from time to time. Customer service teams these days deal...Read More

There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to...Read More

When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the...Read More

More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform, which means employees are still working from home most of...Read More

At the onset of the pandemic, when lockdown restrictions were put in place to help prevent the spread of the virus, businesses had to halt operations for awhile; but what was supposed to be a weeks-long arrangement turned out to...Read More

In these uncertain times, how have you made your employees feel? Do they know that you’re someone they can always count on just as much as you count on them to keep your business running? Challenging times call for extra...Read More

Even while economies across the globe have re-opened, businesses are still operating at limited capacity because we are still in the middle of a pandemic and the basic health and safety protocols recommended by the CDC and WHO are still...Read More