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When businesses were forced to temporarily close shop and run operations through a virtual platform, employees suddenly found themselves working from home. What was supposed to be a short, temporarily hurdle has become the new normal and therein lies the problem: individuals, especially parents to young children, forced to simultaneously become employee and parent. In the blink of an eye, the boundaries that separated work from home responsibilities disappeared. Employers and business owners too had to juggle work and family...Read More

No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis, you can be sure to lose them for good. This is why it’s important to boost your customer support service during a crisis to likewise boost customer experience. Customers rely on you more during a crisis In the midst of a crisis, consumers learn to adjust and adapt but with...Read More

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to your brand and company. An exceptionally good customer experience will give you rewards far beyond your expectations. So when the question of whether or not to hire a professional call answering service for your office calls or create automated responses for customer calls, always keep in mind the kind of...Read More

When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get your hands dirty in order to do an exceptional job, how will you take the call? Such is but one scenario, from a myriad of others, in the life of an HVAC contractor or technician. And this is how a professional call answering service can take the responsibility off your...Read More

When people were asked to stay at home to keep the threat of COVID-19 at bay, businesses were hit hard. No industry was spared. One by one, the world saw businesses shutting down; even long-established names that have been around for decades, even centuries. But as people started adjusting to life in the “new normal,” businesses that have managed to stay open have become more adept at adapting as well. If there is a silver lining to the pandemic, it...Read More

Several months into the pandemic, people have become even more worried, restless, and agitated. All of a sudden, the line that helps you achieve a feasible work-life balance has disappeared; and work-life balance has once more become an ever-elusive dream. Consumers staying at home working and being teacher and parent at the same time find themselves almost at breaking point. Overworked and overstressed, little things become triggers. For businesses, this is a critical pain point that must be effectively addressed....Read More

Any business owner knows that customer satisfaction is the ultimate make-or-break yardstick by which all aspects of the business are measured. It doesn’t matter how great your product is, if you have poor customer skills, customers will eventually leave. In other words, you shouldn’t simply rely on your products to encourage loyalty. With that said, do you know if your customer service is effective and satisfactory? Here’s how to find out: 1. How many customers do you really know? One...Read More

Business owners are always open to suggestions and recommendations on how to save on operational costs, especially for owners of startups and small businesses. And cutting costs and saving money has become an even more integral part of business ownership in these trying times. Here’s something to ponder on if you own a small business: Should you hire the services of a virtual office receptionist to take care of your business calls? Before the pandemic changed the world as we...Read More