If your company provides home improvement services like repairs and renovations, you probably receive calls for service requests late into the night or at the break of dawn. If you don’t have a 24-hour call answering service or a 24-hour dispatching center, who do your customers turn to when they need emergency repairs in the...Read More

If you’re looking to augment your Dispatch Center services with an outsourced Dispatch Answering Service, it would be best to take your time choosing a provider not only to protect your reputation, but more importantly, to protect the safety of your callers. Emergency situations require immediate response. Delays could cost lives. What makes an excellent...Read More

On average, employees spend about 40 hours per week at work. However, it’s become all too common for most of these employees to spend up to 60 hours, even more, at work per week. This is why most employees experience burnout. This is also why services such as Online Appointment Scheduling, Front Office Call Answering...Read More

Event planning is an enormous task that not a lot of people can pull off. Logistics alone can be a nightmare. Seasoned event planners, however, know that groundwork for the event needs to laid down at least four to six months in advance. Plus, external help like Membership Management Services, transportation services, catering, and more...Read More

Batteries power up vehicles, and every vehicle owner knows this, and yet, these are often one of the most neglected components of a vehicle, be it a regular sedan or a powersports vehicle like an ATV, UTV, or dirt bike. This is why dealerships offer such programs as powersports lifetime battery replacement; to ensure owners...Read More

Digitization may have helped businesses streamline operations and reach a wider audience, but it isn’t without its downsides. For one, it has “robbed” consumers of that personal connection that makes them feel seen and heard. But for businesses that lack the resources to become fully digitized, outsourcing an order taking answering service has turned out...Read More

If there’s one thing the pandemic highlighted to business owners it is this: that traditional brick-and-mortar locations aren’t enough to keep them afloat, much less open. In this day and age of rapid technological advancements, digitalization has become a critical part of success. Online order entry, for instance, affords customers with more flexibility when it...Read More

On average, you spend at least 30 seconds on every pre-recorded spam call you receive. In the United States alone, millions of Americans lose about $500 to a scam caller. According to data, U.S. citizens lost almost $3 billion to scam callers on the first half of 2021. Call screening services, spam call blocking software...Read More

At certain times of the year, businesses experience an increase in consumer demand during times when more customers visit the shop (whether online, offline, or both) and place more orders than usual. The holiday season is one such time of the year when consumer demand dramatically increases. Outsourcing virtual receptionist services, order entry, and dispatch,...Read More

The demand for a virtual assistant (VA) is ever-increasing because they are proving to be a cost-effective alternative to in-office secretaries or administrative assistants. While anybody can hire a virtual assistant, it’s usually the start-ups and small businesses that will truly benefit from their services. What does a virtual assistant do? Briefly, a virtual assistant...Read More