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Effects of COVID-19 Pandemic on Employee Productivity and Performance

When lockdowns were implemented across the country at the onset of the pandemic, employers and business owners worried that the work-from-home setup will negatively impact productivity. On top of this,...
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Top 4 Things Businesses Can Learn from COVID-19

When governments around the world ordered cities and states to restrict movement, ban travelers, and basically force everyone to stay indoors, no one saw it coming even if the threat...
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Top 3 Employee Concerns That Emerged in the Time of COVID-19

Safety is the No. 1 priority of everyone these days as the threat of COVID-19 remains. This goes without saying that employees returning to work at their physical offices have...
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3 Ways COVID-19 Changed the Way We Work

At the onset of the pandemic, establishments, facilities, and institutions had to temporarily close their physical offices, which resulted in organizations shifting to online operations without warning. Employers and employees...
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Top 3 work-from-home challenges that emerged during the pandemic

When businesses were forced to temporarily close shop and run operations through a virtual platform, employees suddenly found themselves working from home. What was supposed to be a short, temporarily...
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Customer Experience in the Midst of a Crisis Can Make or Break You

No matter how established you are in your industry, and no matter how loyal your customers are to your brand and company, if you treat them poorly during a crisis,...
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3 Ways a Live Answering Service Outperforms Automated Response

In business, quality trumps quantity every time. This is especially true where your customers are concerned. Being given the personal touch is what will encourage them to be loyal to...
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3 Ways an HVAC Answering Service Boosts Business for Contractors

When your phone is constantly ringing, you hardly get any work done. This is true for all workers across all industries; but when your business requires you to literally get...
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Small Businesses That are Thriving in the Time of COVID-19

When people were asked to stay at home to keep the threat of COVID-19 at bay, businesses were hit hard. No industry was spared. One by one, the world saw...
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Three Reasons to Boost Customer Experience During a Crisis

Several months into the pandemic, people have become even more worried, restless, and agitated. All of a sudden, the line that helps you achieve a feasible work-life balance has disappeared;...
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