While businesses have started re-opening and employees are returning to their physical offices, there are still businesses in the country and around the world that have opted to retain work-from-home arrangements for their employees. And while most employees naturally prefer this arrangement, they find that there are days when they are struggling to accomplish tasks....Read More

Managing a small business is challenging enough, especially if you’re still in the initial stages of establishing your brand; but managing a business during this time of the pandemic poses a lot more problems than one can anticipate or ever imagine. That said, small business owners should accept assistance where they can, and seek it...Read More

Small businesses usually work with a limited workforce, which means almost everyone is handling more tasks than they can manage in a day. What this also means is that the business owner is doing more than the rest of his team. What does this all boil down to? Everyone is working double-time every single day...Read More

Businesses know that in order for them to remain profitable, they need to satisfy their customers all the time, which usually means being at the receiving end of their wrath from time to time. Customer service teams these days deal with more irate callers than ever because the pandemic has caused many to feel anxious...Read More

There are various reasons why companies fail to encourage brand loyalty but the one that almost always tops the list is poor customer service. Contrary to popular belief, product quality isn’t always the one deciding factor to motivate customers to keep coming back for more. Often, it’s poor after sales service that dissuades repeat customers....Read More

When businesses had to close shop at the onset of the pandemic, they didn’t expect lockdown and physical distancing restrictions to go on as long as it has. These health and safety protocols, while reducing the risk of contracting the virus, have nonetheless heavily impacted the economy. Businesses incurred millions in losses, and those that...Read More

It’s been almost two years since the onset of the pandemic, and more than a year since people from all over the world had close, physical contact with friends and family outside their homes. Work-from-home arrangements, people losing jobs, COVID deaths, and physical distancing have taken a toll on everyone, affecting not only their physical...Read More

More than a year into the pandemic, not much has changed in terms of work-from-home arrangements. A lot of businesses are still operating fully or partially on a virtual platform, which means employees are still working from home most of the time. If your staff has been working remotely since the onset of the pandemic,...Read More

At the onset of the pandemic, when lockdown restrictions were put in place to help prevent the spread of the virus, businesses had to halt operations for awhile; but what was supposed to be a weeks-long arrangement turned out to be longer than anyone expected. And with this came the realization that digital technology had...Read More

Effective Leadership During a Crisis Businesses have dealt with crises before; crises that almost crippled them but from which they emerged victorious. The latest crisis the world is dealing with right now is something no one ever imagined happening in these modern times but happen it did, and we are still in the midst of...Read More